Contact Us

How to reach us, including our Grievance Officer.

Last updated Applies to Pushix at pushix.in

On this page 6 sections
  1. 1. Business details
  2. 2. Grievance Officer
  3. 3. Access, correction and deletion of your data
  4. 4. Reporting abuse or unlawful content
  5. 5. Reporting a security issue
  6. 6. If you are not satisfied

1. Business details

Pushix

Address
Pipulbaria, Nadia, West bengal, India - 741152
Email
info@pushix.in
Website
pushix.in

Help with Pushix

For help with your account, setup, sending or billing, email support@pushix.in. We aim to reply within two working days.

Please include the name of your organization and app, and for sending problems the notification ID shown in the dashboard.

2. Grievance Officer

In accordance with the Information Technology Act, 2000, the IT Rules, 2021, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Name
Sanjit Karmakar
Designation
Grievance Officer, Pushix
Email
sanjit@pushix.in
Address
Pipulbaria, Nadia, West bengal, India - 741152

You can contact the Grievance Officer about anything relating to Pushix: a complaint about our service or a payment, content sent through Pushix that you believe is unlawful or breaks our Acceptable Use Policy, or how we handle your personal data. You can write in English, Hindi or Bengali. Give your name and a way to reach you, and describe the issue, with any links, screenshots or transaction references.

How quickly we respond

Type of complaintAcknowledgementResolution
Any complaint or grievanceWithin 24 hoursWithin 7 days
Request to remove content that is, for example, obscene, harmful to children, impersonating someone, deceptive or a security risk (rule 3(1)(b) of the IT Rules)Within 24 hoursWithin 36 hours
Content showing a person’s private areas or in a sexual act, or impersonating a person in such content, shared without consentOn receiptRemoved or disabled within 2 hours
Request to access, correct or delete your personal dataWithin 24 hoursWithin 30 days

We give every complaint a reference number in our acknowledgement, so you can follow it up.

3. Access, correction and deletion of your data

  • Pushix account holders: you can change your name and email address in your account settings, sign out other sessions, and export or delete subscribers and apps in the dashboard. To get a copy of your account data, or to delete your account or organization, email us at info@pushix.in from the email address on your account. We may ask you to confirm your identity.
  • Subscribers of an app or website that uses Pushix: that app or website controls your data, so please contact it first. You can stop notifications at any time in your phone’s or browser’s settings. If you cannot reach the app or website, send us its name (and your subscriber ID, if you know it), and we will pass your request on and help them respond.

Our Privacy Policy explains your rights in full.

4. Reporting abuse or unlawful content

To report spam, phishing or other abuse sent through Pushix, contact our Grievance Officer, Sanjit Karmakar, at sanjit@pushix.in. Include the name of the app or the website address, the text of the notification and when you received it. If a website keeps sending you notifications you do not want, you can also block them straight away in your browser’s site settings.

5. Reporting a security issue

If you believe you have found a security vulnerability in Pushix, please email us at info@pushix.in with “Security” in the subject, and give us a reasonable time to fix it before telling anyone else. Please do not access other people’s data or disrupt the Service while testing. We will not take action against good-faith research that follows these rules.

6. If you are not satisfied

  • Content decisions: if you disagree with the Grievance Officer’s decision on a complaint about content or about your account, you can appeal to the Grievance Appellate Committee set up by the Government of India, online at gac.gov.in, within 30 days of receiving the decision.
  • Consumer complaints: you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with the consumer commission that has jurisdiction.
  • Fraud and cyber crime: call 1930 or report at cybercrime.gov.in.
  • Data protection: once the relevant provisions of the Digital Personal Data Protection Act, 2023 apply, you can complain to the Data Protection Board of India after using our grievance process. In the EU or UK, you can complain to your data protection authority.

Last updated 30 October 2026.